For schools that are in phase one of the program:
We want to inform you of an issue with NS Pay services that occurred over the weekend, as well as the steps required to re-submit your order if necessary.
On Sunday, January 26th, NS Pay services were unavailable between 12:00 AM and 9:30 PM. During this time, no transactions were completed, and no payments were processed.
If you opted to pay for your lunch order on Sunday, your order did not go through. If this has impacted your order, the status will display as Pending.
To check your order status:
- Log in to your account.
- Open the menu (3 horizontal lines at top of left of screen).
- Select Order History.
If the status of your order is Pending, please re-submit it by 12:00 PM on Wednesday, January 29th to ensure it is processed.
Thank you for your understanding,
The NS School Lunch Program Team
